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CANCELLATION

POLICY

Cancellations or any request changes to an existing reservation must be requested at least 48 hours prior to your departure date/time. Cancellations and/or changes to reservations made within 48 hours of flight are non-refundable and will be charged in full. For reservations made with discount or promo codes, please see the cancellation/refund policy below.

Parties who are late by 15 minutes or more without notice are considered no-shows and refunds will not be given. In some cases, parties that are late by 15 minutes or more, even with notice, may be subject to cancellation or rescheduling due to scheduling conflicts with other scheduled flights the day of the flight.

All flights are subject to weather, runway conditions, regulatory considerations, and pilot and aircraft availability. All flights depart at the pilot’s / flight instructor's discretion, and Zulu Airways Ltd. and its employees assume no responsibility for any and all loss or liability arising from any flight delays or cancellations as a result of weather, mechanical discrepancies, regulatory restrictions, or any other circumstance.

All Scenic Tours may be subject to alternate routing if weather conditions do not permit flights along the published route.

For refund requests, please have the lead/booking customer contact us at info@zuluaviation.ca with your booking number and reason for the request.

Cancellation requests made by the customer due to weather concerns are not valid for a refund. Customers requested reschedules for any reason are permitted without additional fees one-time only. Subsequent requests for rescheduling or cancellation will not be valid for a refund.

Scenic Tours purchased during a promotion with discounts of $50 or 20% or more in savings are refundable only within 3 days of purchase. All other promotional purchases are refundable only within 5 days of purchase. Refunds are only valid/granted if the request is made outside of the 48-hour from departure date/time window. Coupons and/or promo codes may not be retroactively applied after a flight has been purchased.

These items are available for rescheduling without additional fees. Gift certificates/gift cards are not refundable and have no cash value.

Gift certificate and gift card sales are final and non-refundable. Gift certificates and gift cards may only be redeemed when booking online through groupon.ca. Gift certificates and gift cards are only valid on published flight options that are listed as available on the flight schedule calendar. Gift certificates are not valid with any other offer or discount. Gift certificates are not valid with other advertised specials. Gift certificates are not redeemable for cash (“No cash value”). Gift certificates may not be sold or re-sold online. Subject to availability. Zulu Airways Ltd. takes no responsibility for loss or theft.

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